GoSigner Support

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FAQs
 

Review our list of the most frequently asked questions posed by new users.

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Support Ticket
 

User with paid accounts receive prioritized support. For the quickest response, login to your account and open a ticket.

FAQs: Frequently Asked Questions

Online/Digital/Electronic Signing

What is online/electronic document signing?

Imagine your offer on your dream home is accepted by the seller and all thats left is to sign the closing paperwork. You wait for the email to arrive, print it, sign it, scan it, size it and send it back. Eagerly waiting for the seller and realtor to repeat the same process, you think--there must be a better way! Electronic signing allows you to fill out, sign and resize documents completely online, without ever having to print them.

Is electronic document signing legally binding in the United States?

Absolutely, GoSigner was designed to the standards specified in Electronic Signatures in Global and National Commerce (ESIGN) Act. Passed in 2000, this federal law ensures signatures collected digitally remain legally binding and actionable in court.
How Does GoSigner Work?

What types of files and extensions can I upload to GoSigner?

The following filetypes are currently supported:
.pdf, .png, .jpg, .jpeg, .bmp, .gif, .txt, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .vsd, .odt, .ods, .odp.

Can others sign my document?

Yes! When creating a new packet (one or more documents) you can specify WHO else needs to complete the document. Simply add their first name, last name and email address in the section titled "Who Needs to Sign?".

How do others sign my document?

Each recipient specified during the creation of the packet is sent an email with a personalized link which allows them to complete the fields you've assigned them.

What kind of fields can I use in my documents?

At this time, signatures, initials, dates, check boxes and custom text fields can be assigned to yourself or your recipients. Need more? Let us know and we'll add it to development list!
GoSigner Registration & Subscriptions

How do I create an account?

To create a free account (no credit card required), please visit this link. If you’ve already tried our product and would like to upgrade, you can do so from the billing page once logged in. Did you heard about us and want to jump right in?

What are the benefits of a paid account versus a free account?

Free users are limited to signing three documents per month and are unable to use advanced features such as generating audit logs and reusable templates. In addition, all paid accounts receive U.S. based support at no additional cost. For a comparison of features and plans, please visit the pricing page.

What types of packages do you offer?

For a complete and up-to-date listing of our prices, please refer to the pricing page. GoSigner tiers include free (1 user), personal (1 user), business (5 users) and enterprise (customizable). Each package can can be charged on a monthly or annual basis and is specified prior to payment.

How long will I be charge for?

Although free accounts will never be charged, once you create or upgrade to a paid account, you will be charged on a monthly or annual basis until you cancel your account.

How can I cancel my subscription?

Cancellation can be done by going to your billing page after successfully logging in. Within the subscription sub-section, click the down arrow () after your package name and select "Cancel Subscription".

What is your refund policy and how do I request a refund?

GoSigner is backed by a 30-day money back guarentee, please open a support ticket from your account to request a refund. As specified in our terms of service, our money back policy can only be redeemed once per user.

I have more than 5 users, what should I do?

The creation of an enterprise account (more than five users) is manually done by a member of our support team. To receive and free quote and additional information regarding our services, please contact us.
Technical Specifications

What browsers and versions do you support?

GoSigner was developed and tested with Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge and Apple Safari. To properly utilize the many features of GoSigner, we highly recommend the latest version of your preferred internet browser is used. Alternatively, please ensure your browser meets the following minimum version:
Google Chrome – Mozilla Firefox – Internet Explorer – Microsoft Edge – Apple Safari –

What security technology do you use to keep me safe?

GoSigner.com forces HTTPS (TLS/SSL) to ensure the data sent between your browser and our servers are encrypted. All billing related information is processed by a third party merchant gateway which has been PCI-certified and audited. Email is delivered using Google's server to ensure the latest security practices are upheld and to keep your personal information safe.